Privacy Policy

Last updated: January 2026

Table of Contents

1. Information We Collect

We collect information to provide and improve our Service:

Personal Information

  • Name, email address, phone number
  • Business name, address, and contact details
  • Payment information for premium services
  • Profile picture and account preferences

Business Data

  • Student records (for SIMS users)
  • Job postings and applications
  • Complaint records and resolutions
  • Transaction and activity logs

Automatically Collected

  • IP address, browser type, device information
  • Pages visited, time spent, click patterns
  • QR code scan logs for authentication

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process transactions and send notifications
  • Improve our platform and develop new features
  • Communicate with you about updates and support
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share data:

  • With your consent: When you explicitly authorize sharing
  • Service Providers: Trusted third parties who assist in operating our Service
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In case of merger, acquisition, or asset sale

Hamro App Integration: Business profiles and public information are shared with the Hamro App ecosystem to enable customer interactions.

4. Data Storage & Security

We implement industry-standard security measures:

  • Data encrypted in transit (SSL/TLS) and at rest
  • Regular security audits and penetration testing
  • Access controls and employee training
  • Regular data backups with geographic redundancy

Data is primarily stored on secure servers. By using our Service, you consent to such transfer.

5. Your Data Protection Rights

Nepali law grants you rights regarding your personal data:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal retention)
  • Portability: Request transfer of your data in a readable format
  • Objection: Object to certain types of processing

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in (session cookies)
  • Remember your preferences
  • Analyze site traffic and usage patterns
  • Improve user experience

You can control cookies through your browser settings, but disabling them may limit functionality.

7. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending email notification for significant changes

Continued use after changes constitutes acceptance of the new policy.

9. Contact Us

For privacy-related questions or to exercise your rights: